At Abadía Retuerta, we view excellence as an integral part of our commitment to the local community, sustainability, and a unique guest experience. Our commitment takes shape in a unique experience that respects the environment and honors our legacy, both at the winery and at the hotel. This policy integrates our principles of quality, environmental management, and high-level hospitality, applicable to all our activities: winemaking, hospitality, gastronomy, and culture.
1. PURPOSE AND SCOPE
This policy applies to all Abadía Retuerta operations, including:
· Wine production
· Hotel and wellness services
· Dining and culinary experiences
· Cultural and heritage management
Our goal is to ensure a management model based on continuous improvement, sustainability, and excellence in service.
2. QUALITY COMMITMENTS
Our management system is aligned with the ISO 9001 standard. We are committed to:
· Providing an exceptional experience consistent with the standards of luxury, authenticity, and personalized service that define Abadía Retuerta.
· Meeting the needs and expectations of our stakeholders. Identify, analyze, and understand the needs and expectations of relevant stakeholders; with the aim of meeting their requirements and needs, as well as focusing on fulfilling their expectations, particularly those related to our customers.
· Implement and maintain a Quality Management System, ensuring continuous improvement.
· Promote training, awareness, and commitment among our team as the cornerstone of excellence.
· Ensure quality in all our processes, from the vineyard to the guest’s stay.
· Actively listen to the customer through feedback and satisfaction measurement tools.
· Create a unique experience for the end user that turns them into a brand ambassador.
3. ENVIRONMENTAL COMMITMENTS
We operate in accordance with the principles of the ISO 14001 standard. Abadía Retuerta integrates sustainability as a core element of its strategy, committing to:
· Establish an environmental management system based on sustainable development and environmental protection.
· Protecting the natural environment and biodiversity of the estate, including vineyards, farmland, woodlands, and associated ecosystems.
· Preventing pollution through proper management of waste, discharges, and emissions.
· Optimizing the use of natural resources:
Water (including management of our own wastewater treatment plants—winery and hotel).
Energy (prioritizing efficiency and renewable sources).
Raw materials.
· Comply with applicable environmental legislation and other voluntarily adopted requirements.
· Implement and maintain an Environmental Management System based on continuous improvement.
· Periodically assess significant environmental aspects and establish measurable objectives.
· Progressively reduce our carbon footprint, in alignment with international climate commitments, by calculating, monitoring, and verifying it in accordance with the ISO 14064 standard.
4. HOTEL INTEGRATION
In the hotel sector, we reinforce our commitments through:
· A sustainable hospitality model based on energy efficiency, responsible water management, and waste reduction.
· Integration of environmental criteria into the guest experience (sustainable amenities, locally sourced food, responsible mobility, etc.).
· Raising awareness among guests and employees about sustainable practices.
· Ensuring comfort, well-being, and excellence without compromising sustainability.
5. LEGAL COMPLIANCE AND GOVERNANCE
· We systematically identify, assess, and update legal requirements and other applicable commitments.
· We ensure document traceability and the availability of information for internal and external audits.
· We promote a culture of compliance, ethics, and transparency aligned with international standards (B Corp, ESG, CSRD).
6. CONTINUOUS IMPROVEMENT AND PERFORMANCE
We are committed to:
· Setting measurable quality and environmental objectives and monitoring them regularly.
· Analyzing risks and opportunities associated with our activities.
· Implementing corrective actions and measures for continuous improvement.
· Evaluating the system’s performance through audits, indicators, and management reviews.
7. CULTURE, TERRITORY, AND LEGACY
Our commitment extends beyond daily operations:
· We preserve the historical, cultural, and natural heritage of Abadía Retuerta.
· We contribute to the sustainable development of the region and the local community.
· We integrate art, culture, and sustainability as pillars of our identity.
8. LEADERSHIP AND COMMITMENT
The Management of Abadía Retuerta leads this policy, ensuring:
· The availability of the necessary resources for its implementation, including technical and technological innovation—a key factor in achieving the organization’s competitive improvement—with the aim of delivering effective value to our customers.
· The integration of sustainability and quality into the business strategy.
· The communication and understanding of this policy by the entire team and stakeholders.
Management.
Sardón de Duero, May 18, 2026
