{"id":28511,"date":"2025-09-02T21:31:24","date_gmt":"2025-09-02T21:31:24","guid":{"rendered":"http:\/\/abadia-retuerta.com\/quality-policy\/"},"modified":"2026-05-18T14:32:58","modified_gmt":"2026-05-18T14:32:58","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/abadia-retuerta.com\/en\/quality-policy\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"\t\t
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Quality and Environmental Policy<\/h2>

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At Abad\u00eda Retuerta, we view excellence as an integral part of our commitment to the local community, sustainability, and a unique guest experience. Our commitment takes shape in a unique experience that respects the environment and honors our legacy, both at the winery and at the hotel. This policy integrates our principles of quality, environmental management, and high-level hospitality, applicable to all our activities: winemaking, hospitality, gastronomy, and culture.<\/span><\/p>

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1. PURPOSE AND SCOPE<\/strong><\/span><\/p>

This policy applies to all Abad\u00eda Retuerta operations, including:<\/span><\/p>

\u00b7 Wine production<\/span><\/p>

\u00b7 Hotel and wellness services<\/span><\/p>

\u00b7 Dining and culinary experiences<\/span><\/p>

\u00b7 Cultural and heritage management<\/span><\/p>

Our goal is to ensure a management model based on continuous improvement, sustainability, and excellence in service.<\/span><\/p>

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2. QUALITY COMMITMENTS<\/strong><\/span>
Our management system is aligned with the ISO 9001 standard. We are committed to:<\/span>
\u00b7 Providing an exceptional experience consistent with the standards of luxury, authenticity, and personalized service that define Abad\u00eda Retuerta.<\/span>
\u00b7 Meeting the needs and expectations of our stakeholders. Identify, analyze, and understand the needs and expectations of relevant stakeholders; with the aim of meeting their requirements and needs, as well as focusing on fulfilling their expectations, particularly those related to our customers.<\/span>
\u00b7 Implement and maintain a Quality Management System, ensuring continuous improvement.<\/span>
\u00b7 Promote training, awareness, and commitment among our team as the cornerstone of excellence.<\/span>
\u00b7 Ensure quality in all our processes, from the vineyard to the guest\u2019s stay.<\/span>
\u00b7 Actively listen to the customer through feedback and satisfaction measurement tools.<\/span>
\u00b7 Create a unique experience for the end user that turns them into a brand ambassador.<\/span><\/p>

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3. ENVIRONMENTAL COMMITMENTS<\/strong><\/span>
We operate in accordance with the principles of the ISO 14001 standard. Abad\u00eda Retuerta integrates sustainability as a core element of its strategy, committing to:<\/span>
\u00b7 Establish an environmental management system based on sustainable development and environmental protection.<\/span>
\u00b7 Protecting the natural environment and biodiversity of the estate, including vineyards, farmland, woodlands, and associated ecosystems.<\/span>
\u00b7 Preventing pollution through proper management of waste, discharges, and emissions.<\/span>
\u00b7 Optimizing the use of natural resources:<\/span>
Water (including management of our own wastewater treatment plants\u2014winery and hotel).<\/span>
Energy (prioritizing efficiency and renewable sources).<\/span>
Raw materials.<\/span>
\u00b7 Comply with applicable environmental legislation and other voluntarily adopted requirements.<\/span>
\u00b7 Implement and maintain an Environmental Management System based on continuous improvement.<\/span>
\u00b7 Periodically assess significant environmental aspects and establish measurable objectives.<\/span>
\u00b7 Progressively reduce our carbon footprint, in alignment with international climate commitments, by calculating, monitoring, and verifying it in accordance with the ISO 14064 standard.<\/span><\/p>

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4. HOTEL INTEGRATION<\/strong><\/span>
In the hotel sector, we reinforce our commitments through:<\/span>
\u00b7 A sustainable hospitality model based on energy efficiency, responsible water management, and waste reduction.<\/span>
\u00b7 Integration of environmental criteria into the guest experience (sustainable amenities, locally sourced food, responsible mobility, etc.).<\/span>
\u00b7 Raising awareness among guests and employees about sustainable practices.<\/span>
\u00b7 Ensuring comfort, well-being, and excellence without compromising sustainability.<\/span><\/p>


5. LEGAL COMPLIANCE AND GOVERNANCE<\/strong><\/span>
\u00b7 We systematically identify, assess, and update legal requirements and other applicable commitments.<\/span>
\u00b7 We ensure document traceability and the availability of information for internal and external audits.<\/span>
\u00b7 We promote a culture of compliance, ethics, and transparency aligned with international standards (B Corp, ESG, CSRD).<\/span><\/p>

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6. CONTINUOUS IMPROVEMENT AND PERFORMANCE<\/strong><\/span>
We are committed to:<\/span>
\u00b7 Setting measurable quality and environmental objectives and monitoring them regularly.<\/span>
\u00b7 Analyzing risks and opportunities associated with our activities.<\/span>
\u00b7 Implementing corrective actions and measures for continuous improvement.<\/span>
\u00b7 Evaluating the system\u2019s performance through audits, indicators, and management reviews.<\/span><\/p>


7. CULTURE, TERRITORY, AND LEGACY<\/strong><\/span>
Our commitment extends beyond daily operations:<\/span>
\u00b7 We preserve the historical, cultural, and natural heritage of Abad\u00eda Retuerta.<\/span>
\u00b7 We contribute to the sustainable development of the region and the local community.<\/span>
\u00b7 We integrate art, culture, and sustainability as pillars of our identity.<\/span><\/p>


8. LEADERSHIP AND COMMITMENT<\/strong><\/span>
The Management of Abad\u00eda Retuerta leads this policy, ensuring:<\/span>
\u00b7 The availability of the necessary resources for its implementation, including technical and technological innovation\u2014a key factor in achieving the organization\u2019s competitive improvement\u2014with the aim of delivering effective value to our customers.<\/span>
\u00b7 The integration of sustainability and quality into the business strategy.<\/span>
\u00b7 The communication and understanding of this policy by the entire team and stakeholders.<\/span><\/p>


Management.<\/span><\/p>

Sard\u00f3n de Duero, May 18, 2026<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Quality and Environmental Policy \u00a0 At Abad\u00eda Retuerta, we view excellence as an integral part of our commitment to the local community, sustainability, and a unique guest experience. Our commitment takes shape in a unique experience that respects the environment and honors our legacy, both at the winery and at the hotel. This policy integrates […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-28511","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/abadia-retuerta.com\/en\/wp-json\/wp\/v2\/pages\/28511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abadia-retuerta.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/abadia-retuerta.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/abadia-retuerta.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abadia-retuerta.com\/en\/wp-json\/wp\/v2\/comments?post=28511"}],"version-history":[{"count":4,"href":"https:\/\/abadia-retuerta.com\/en\/wp-json\/wp\/v2\/pages\/28511\/revisions"}],"predecessor-version":[{"id":46704,"href":"https:\/\/abadia-retuerta.com\/en\/wp-json\/wp\/v2\/pages\/28511\/revisions\/46704"}],"wp:attachment":[{"href":"https:\/\/abadia-retuerta.com\/en\/wp-json\/wp\/v2\/media?parent=28511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}